Refund Policy

Plantboy guarantees success on each delivery. We will honor a full refund to you (not the end-customer) for any orders or items that qualify.*

Store and brand policies are left up to you as the retailer, whether you’d like to refund your end-customer and/or create a replacement order.

* Qualifications:

Refunds are only honored if photographic proof from the end-customer of said damage(s) is provided along with the refund request.

For issues related to damages, the policies are:

  1. Plants—Packaging: more than 25% of the foliage (including stems, leaves, flowers) is clearly damaged due to issues or damages incurred during the packaging process.

  2. Plants—Quality: more than 25% of the foliage (including stems, leaves, flowers) is visibly yellow or brown due to plant quality or watering treatment prior to shipment.

  3. Plants—Pests: there is a visible infestation of mealy bugs, aphids, spider mites, or fungus gnats present.

  4. Non-Plant Items—Packaging: there is clear damage that impacts functionality of the item in question. Examples here are shattered planters, cracked fertilizer bottles, non-functional moisture meters, and empty soil bags.

For issues related to theft and/or “porch pirate” situations, the policies are:

  1. We honor a 50% refund on the first delivery attempt. We split this cost with you, as this is an unfortunate reality that all ecommerce stores deal with, but is not owned by either party.

  2. We do not honor refunds for the second delivery attempt or any delivery attempt thereafter.

All policies are in place for up to three (3) business days after receipt of delivery. This means refunds must be communicated to our team within this time period.

Example: FedEx confirms delivery to the customer on Thursday. The customer must provide photographic evidence to you, the retailer, and you must communicate this to us by EOD the following Tuesday.

Submitting a refund is a simple process within the Plantboy app once you log in. Once the request is both qualified and accepted by a member of our team, the refund will be posted to your original payment method.